When you have encountered any problem regarding TRIPLEX products, please verify which type of problem first.

Most of the answers to these problems can be found in the bundled manual. Please check with your manual that came with the product. It is wise to make sure that all Jumpers are set correctly to further reduce the complexity of the problem. Meanwhile, you may check up the Technical FAQ to solve your problem. If the methods above still cannot solve your problem, we will strongly suggest you to contact any authorized TRIPLEX dealer to serve you in a professional manner. Please find it at the product package, or download a manual from here if you lost your own.

You can find the answer to solve your problem by yourself.
For compatibility problems, we suggest you to reference answers from Technical FAQ. Compatibility issue can often resolved by Updating BIOS and Drivers

Normally, the standard procedure is to contact your Reseller (place of purchase) for repair/exchange. However, if your reseller is no longer in business or unavailable, please contact your nearest triplex office directly.

Telephone: +886 (02) 8226-9595
Address: 17F-3 NO. 736, Chung Cheng RD., Chung Ho City, Taipei Hsien, Taiwan   

You may also write to us. We will arrange technical support personnel to solve your case.

Email to: info@mail.triplex.com.tw

Please write down more detail information about your problem or question, it will help us to clarify the problems and get back to you as soon as possible.